Brazil - By analyzing ombudsman's reports of the 7 biggest banks in Brazil, the study found that they look like an institutional overview of banks instead of bringing important information regarding the performance and effectiveness of banks ombudsperson's office and other channels of consumers' complaints. Though Brazilian Central Bank imposes the obligation of writing these reports, it doesn't set parameters for content. Thus, they do not contain information that would be expected in such a document, bringing only vague and superficial data and, therefore, not complying with demands of transparency on the way banks deal with consumers' critics and troubles.

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