Fair Finance Brazil: one in five consumers complaints left unresolved by banks

Fair Finance Brazil recently launched a new study that analyzes the performance of the Customer Services Departments of the Brazilian banking sector between 2019 and 2021; before and after the pandemic. 

The research shows that the significant investment in the digitization of the sector's service, following the beginning of the pandemic, was not accompanied by a real improvement in the ability to solve consumer demands.

The study can be found here.